VoIP systems have the potential to greatly save a business a tremendous amount of money. Actually, the increased productivity derived from installing a feature packed VoIP system can contribute to equally increased profits. Yet, despite all the positives associated with VoIP, many businesses are reluctant to install these systems.
Their reasoning does make some sense on the surface. Managers are concerned about security. The phone systems of a business must always maintain their integrity. Placing calls over the internet might mean vulnerabilities exist from hackers, viruses, and other problems. While these concerns are definitely valid, it would be unwise to automatically dismiss the great value of internet phone service. Quite a number of excellent security functions have been developed to reduce the likelihood security breaches and other threats will exploit the VoIP system.
A prevalent fear centers on the interception of phone calls. No one wants to experience any phone calls being intercepted by a third party. Often, a very simple solution can be employed to prevent this from occurring. Using Ethernet switches instead of hubs may reduce the chances of a phone call being intercepted down to zero. Direct access to a LAN creates the windows of opportunity to intercept a phone call. The Ethernet hubs eliminate this opportunity.
Of course, this is a single example of how VoIP security can work. There are various other steps that can be taken to deal with other concerns about security a business may have. Problems ranging from Denial of Service attacks to malware infestations can occur because they simply are part of the landscape of the internet. Also part of the landscape are solutions to security risks. Putting wise solutions into effect can help increase security immensely and put to rest any unwarranted concerns.
Experience reveals the many tried and true security solutions that can effectively help increase the security of a internet phone system. Being more diligent in the selection and monitoring of protocols is one such solution. The selection process employed to add protocols should be a well thought out one. Less protocols means fewer opportunities for security exploits. So, do not integrate protocols that really aren’t necessary.
What happens if there are already a number of unnecessary protocols in the network? The best course of action to take is to audit the protocols in the network, determine which ones are not necessary, and eliminate them. Anyone wishing to breach the security of a network must find the aforementioned windows of opportunity to do so. The more protocols an infrastructure has, the greater the potential there is to breach the firewalls of the phone system. Certain protocols are vital the operation of the system and must remain in place. Useless, outdated, and unnecessary ones must be eliminated. Once they are gone, so are many of the threats they present.
Concerns over VoIP security are warranted. No one would suggest otherwise. With the right, common sense steps towards property security, a VoIP system just might be able to avoid a host of troubling threats.
This means the business using the phone system can operate without undue stress and concern over how the new, cost-effective phone system that has been installed.