voip business phones nycWhat is VoIP? Voice over Internet Protocol communication has evolved greatly in recent years; it matches the ever-growing capabilities of high speed internet connections. The internet used to be a luxury for some but now it is a necessity for most. Most small businesses are moving away from landlines and floating toward VoIP.

VoIP is promoted as a great invention with much surrounded hype. It offers flexibility, more features and at a significantly cheaper rate than using other traditional telephone providers.

Is it THAT good?

When one is considering a VoIP phone system it is a good idea to weigh up the pros and cons. Is it a worthy contender to use for a business phone system? What can you typically expect?

How does VoIP work?

If one is looking for a hosted service, they are reliable and not hard to find. Most top VoIP providers deal with everything accordingly to ensure calls reach your number with good service. Much of their maintenance is done offsite as to not interrupt your service.

If you were to go for a self-hosted VoIP system, it will require more onsite maintenance. It needs an IP based private branch exchange. (This is basically a VoIP compatible design of the PBX phone systems that many small businesses use) The private branch exchange is needed to route calls to the correct phone on your network plus the PSTN gateway.

Whichever option you go for, the user has controls over basic settings for the phone lines and extensions. Other advanced tasks need to be completed on the providers hard drive and software interface.

Things to consider

You have to work out if you really need VoIP and if your business could truly benefit from it. If done correctly you can save a lot of money, but if you are not careful it can cost a lot of money to set up.

Home broadband services can handle more than one VoIP call at a time, the user needs to take into account the amount of bandwidth used and remember to leave space for other applications you may use.

A VoIP phone service always requires a broadband connection. More users need a higher bandwidth. If installing for use in a small business or at home, there is little risk. With a 15-mbps connection, the service can handle up to eleven different calls.

Be sure that your internal network including all routers and switches are fully capable of the work rate needed. Top VoIP providers suggest the user has a router capable of handling high traffic and Configurable Quality of Service settings. This is a safe option for those who are not tech-savvy.

One of the simplest things to remember is you will need an SIP-enabled phone to make VoIP calls. Before you subscribe to a VoIP service, make sure all of your equipment is compatible. Most popular systems have a session initiating technology that assigns each phone a different address.


As you can see, there are many advantages for those who commit to a VoIP phone system. Just be sure to take all into consideration before finalising a decision. VoIP definitely appears to becoming a relevant part of modern technology